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Current Minutes Managed for Tronictel's Customers : 97.3 million minutes

Response Time

Response time is the waiting time between an incoming inquiry and our response.

Inquiries by email

  • 100% of requests by email are logged and forwarded to the appropriate Tronictel department and an automatic email reply is sent to the requesting party as confirmation of receipt.

Roaming

  • 95% of our roaming inquires are responded to within 1 day.
  • 5% of our roaming inquires are responded to within 2 days.

Hardware

  • 93% of our hardware inquires are responded to within 1 day.
  • 6% of our hardware inquires are responded to within 2 days.
  • 1% of our hardware inquires are responded to within 3 days.

Technical Support

  • 100% of technical and support calls are answered within 1 minute



Using Tronictel has been a great decision because they have not only got us a hardware credit within a very short time, but the monthly savings were quite significant. 
Angela Gentile, President,
MegaCentre Montreal
A savings and no out of pocket costs was a fantastic thing! Partnering with Tronictel was a real "no-brainer", especially since they reduced our monthly billing from our wireless provider by nearly half. 
Angela Gentile, President,
Rainville Ltd.
We are all happy since you took over the administration of our communications network. The savings and great service are much appreciated. 
David Levine, CEO,
LFG24 Cyber Gaming Center

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