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Current Minutes Managed for Tronictel's Customers : 97.9 million minutes

Response Time

Response time is the waiting time between an incoming inquiry and our response.

Inquiries by email

  • 100% of requests by email are logged and forwarded to the appropriate Tronictel department and an automatic email reply is sent to the requesting party as confirmation of receipt.

Roaming

  • 95% of our roaming inquires are responded to within 1 day.
  • 5% of our roaming inquires are responded to within 2 days.

Hardware

  • 93% of our hardware inquires are responded to within 1 day.
  • 6% of our hardware inquires are responded to within 2 days.
  • 1% of our hardware inquires are responded to within 3 days.

Technical Support

  • 100% of technical and support calls are answered within 1 minute



Since taking over our wireless communications we are satisfied that, all our Telus accounts are being professionally managed. Tronictel has continually provided great advice when adding or removing users and packages. 
Sergio Recine, President,
Eleganz
After exhaustive attempts on our own to rein in wireless costs, Tronictel quickly delivered savings.... What a helpful and valuable service! 
Priscilla Benfeito, Creative Srv. Mgr,
Boomworks-cdm
We have been with our service provider forever. Until Tronictel came along we thought we were getting the best deal around. After signing a contract with Tronictel they have saved our company 46% per month for the last 12 months. – thank you guys! 
Patrick Filice, President CEO,
Total Cold Storage Inc.

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