Response time is the waiting time between an incoming inquiry and our
Inquiries by email
- 100% of requests by email are logged and forwarded to the appropriate
Tronictel department and an automatic email reply is sent to the requesting
party as confirmation of receipt.
- 95% of our roaming inquires are responded to within 1 day.
- 5% of our roaming inquires are responded to within 2 days.
- 93% of our hardware inquires are responded to within 1 day.
- 6% of our hardware inquires are responded to within 2 days.
- 1% of our hardware inquires are responded to within 3 days.
- 100% of technical and support calls are answered within 1 minute
Since taking over our wireless communications we are satisfied that, all our Telus accounts are being professionally managed. Tronictel has continually provided great advice when adding or removing users and packages.
Sergio Recine, President,
After exhaustive attempts on our own to rein in wireless costs, Tronictel quickly delivered savings.... What a helpful and valuable service!
Priscilla Benfeito, Creative Srv. Mgr,
We have been with our service provider forever. Until Tronictel came along we thought we were getting the best deal around. After signing a contract with Tronictel they have saved our company 46% per month for the last 12 months. – thank you guys!
Patrick Filice, President CEO,
Total Cold Storage Inc.