Response time is the waiting time between an incoming inquiry and our
Inquiries by email
- 100% of requests by email are logged and forwarded to the appropriate
Tronictel department and an automatic email reply is sent to the requesting
party as confirmation of receipt.
- 95% of our roaming inquires are responded to within 1 day.
- 5% of our roaming inquires are responded to within 2 days.
- 93% of our hardware inquires are responded to within 1 day.
- 6% of our hardware inquires are responded to within 2 days.
- 1% of our hardware inquires are responded to within 3 days.
- 100% of technical and support calls are answered within 1 minute
Tronictel Solutions has given us a better understanding of what our employees actually need from month to month in terms of usage instead of having everyone on the same plan and wasting money.
Ezzie Schaffran, Vice-President Risk Management,
We've spent countless hours on the phone with our provider trying to correct mistakes and unwanted charges. With Tronictel and their support staff being accessible whenever we need them, we no longer have to take time out of our day to handle these issues.
George Curti, Vice-President,
We have been with our service provider forever. Until Tronictel came along we thought we were getting the best deal around. After signing a contract with Tronictel they have saved our company 46% per month for the last 12 months. – thank you guys!
Patrick Filice, President,
Total Cold Storage Inc.